Refund & Cancellation Policy

Overview

At e-Logbook, we want you to be completely satisfied with your Premium subscription. Please read this policy carefully before making a purchase. By completing a payment, you agree to this Refund and Cancellation Policy.

1. Premium Subscription Pricing

e-Logbook offers a Premium Annual Plan. Current pricing is as displayed on the app at the time of purchase. We reserve the right to modify pricing with or without prior notice to users. Payments are processed securely through Razorpay and support UPI, Credit/Debit Cards, Net Banking, and Wallets.

2. Refund Policy

IMPORTANT

All sales are final. We do not offer refunds once a Premium subscription has been activated.

Refunds will not be provided in the following cases:

Change of mind after purchase
Accidental purchase — please verify before completing payment
Failure to use the Premium features after purchase
Partial use of the subscription period
Account deletion by the user after purchase

3. Exceptions — When Refunds Are Considered

Refunds may be considered only in the following exceptional circumstances:

Double payment: If you were charged twice for the same subscription due to a technical error
Payment deducted but Premium not activated: If your payment was successful but your account was not upgraded to Premium
Service unavailable: If e-Logbook is completely non-functional for more than 7 consecutive days after your purchase

To request a refund under the above exceptions, contact us within 7 days of the transaction with your payment receipt and a description of the issue.

4. Cancellation Policy

e-Logbook Premium subscriptions are non-recurring — they do not auto-renew. There is nothing to cancel.

Your Premium subscription is valid for 365 days from the date of purchase
After expiry, your account automatically reverts to the Free plan
You can choose to renew or not renew at your discretion
No cancellation request is needed — simply do not renew when your subscription expires

5. How to Request a Refund (Exceptions Only)

If you believe you qualify for a refund under the exceptions listed above, please follow these steps:

Email us at elogbook.support@gmail.com within 7 days of your transaction
Subject line: Refund Request — [Your Registered Email]
Include your Razorpay Payment ID / Transaction ID
Describe the issue clearly with any supporting screenshots

We will review your request and respond within 3–5 business days. Approved refunds will be processed within 7–10 business days to your original payment method.

6. Failed Transactions

If your payment fails or is declined but an amount has been deducted from your account, it will be automatically refunded by your bank or Razorpay within 5–7 business days. This is handled by the payment gateway and does not require any action from us.

If the amount is not refunded after 7 business days, please contact your bank first, then reach out to us with your transaction details.

7. Contact Us

For any refund or payment-related queries, please contact us:

Email: elogbook.support@gmail.com
Response Time: Within 3–5 business days

💳 Refund & Cancellation Policy